Returns & Refund Policy

Returns

If for any reason you are not satisfied with your purchase, you may return the full order within 15 days of original purchase date. 

To return your products, please contact our Customer Care with your Order Number at: hello@curlsmith.com - we will provide you with a return label and confirm the exact next steps.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.

Please note - our bundles and bundles deals are not refundable. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@curlsmith.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items or bundles cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@curlsmith.com and we will arrange it

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Missing Products

If your products never arrived / went missing, you have 90 days to notify us and claim a full refund