Shipping & Returns Policy

Shipping Policy

All UK orders are shipped from our UK warehouse and we offer delivery to mainland GB addresses and NI only.

DPD Express £4.95, or free for orders over £25!

Please be aware that Free Samples are not included in any free shipping offer. Samples are only free of charge when ordered alongside the purchase of our priced items.

Please be aware that Samples cannot be returned.

We ask that you please double check the delivery address before placing your order, as we cannot accept responsibility for orders which are sent to an incorrect address.

Cancellations & Amendments

Unfortunately, because of the high volume of orders we receive, it is currently impossible for us to amend or cancel any orders once they have been placed.

Returns

If you are not satisfied with your order or change your mind, please contact us within 30 days via hello@curlsmith.com and we will advise further with regards to returning your order.

Please be advised that items must be returned unopened, unused and in pristine, resalable condition to be eligible for a refund. We reserve the right to decline returns that don’t meet our guidelines for health and hygiene reasons.

Unless faulty, liquid/cosmetic products which have been opened cannot be refunded or exchanged.

For electrical items, please ensure you reach out to us via email to inform us of any problems as soon as a fault occurs.

Hairdryers, tools and accessories will only be accepted if complete with all external packaging, leads, and attachments intact.

Exchanges

We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@curlsmith.com and we will arrange it.

Missing Deliveries

Most orders are delivered within 5 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit you will be eligible to apply for a refund or replacement.

If our tracking system indicates your items have been delivered safely we unfortunately can not offer refunds or exchanges.

Late or Missing Refunds

If you haven’t received a refund yet, please do double-check your bank account or credit card company. There is often some processing time before a refund is posted by your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@curlsmith.com.