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Orders are usually dispatched within 1-2 working days of being placed. Please allow extra time for your order to be sent if you place your order on a weekend or Bank Holiday.

Orders are fulfilled by DPD from our UK warehouse. Once your order has shipped, tracking information is automatically sent to the email address used at checkout. Please allow a moment for it to arrive, and don’t
forget to check your spam or promotions folder.

Please check the DPD tracking information by inputting your delivery postcode, and checking the proof of delivery image. We also ask that you check with any other household members or immediate neighbours, to see if they have taken in your parcel for you.

If you are still unable to locate your package, please contact us at hello@curlsmith.com with your order reference, and a member of our team will raise an investigation with DPD for you.

Please let us know by contacting us on hello@curlsmith.com with your order reference, and a member of our team will assist you further. We can either arrange for the order to be sent back out to you or provide you with a refund.

If you’re not completely happy with your order or have simply changed your mind, please reach out to us within 30 days athello@curlsmith.com. Our team is here to support you and will gladly offer personalised advice to help you get the best from your products. If a return is still needed, we’ll help you take care of that too. For more information, please visit our Returns Policy.

Our vegan, cruelty-free formulas are designed especially for wavy hair products, curly hair products, and coily hair products. You can find the nourishment your locks need to transform them from hair you like, to hair you love.

Our sulphate‑free, silicone‑free,
and paraben‑free formulas cleanse without stripping, lock in moisture, and help preserve your colour for longer.

All our products can be used on children above 3 years old. When it comes to children, we always recommend starting with a simple routine - for more info, please see Kids Hair Tips and Advice.

All Curlsmith products are made without silicones, sulphates, parabens, mineral oils, DEAs, drying alcohols, artificial dyes, or phthalates. We keep our ingredient lists clean and curl‑friendly, and all formulas meet strict EU safety standards.

Our fragrances combine natural essential oils with carefully selected synthetic notes. This approach enhances the scent while reducing the risk of irritation, as pure essential oils can be quite intense on the scalp and skin. Every fragrance ingredient complies with IFRA and RIFM standards to ensure they’re safe, gentle, and non‑toxic.

Every product has its ingredients listed right on its page. Just scroll down to the description and tap the Ingredients section to see exactly what’s inside.

Our formulas are designed to be gentle and safe. That said, everyone’s pregnancy is unique, so we always suggest speaking with your doctor before introducing any new haircare products.

Many people with eczema prone or psoriasis prone skin find Curlsmith gentle and comfortable to use, as we leave out harsh sulphates, silicones, parabens, and mineral oils. Our Fragrance Free recipe is an especially good choice for anyone with sensitivities and is dermatologically tested for delicate scalps. Everyone’s skin is unique though - particularly with conditions like eczema or psoriasis - so checking with your doctor is always a good idea if you’re unsure!

Curlsmith products are designed to layer and complement one another, giving you the freedom to build your own signature blend of hydration, repair, scalp care, and styling. It’s all about crafting the perfect recipe for your curls’ unique personality!

To set up a subscription, choose the Subscribe & Save option on any product page, pick your preferred delivery frequency (every 5, 8, 12, or 15 weeks), and check out as usual. Subscribing comes with great perks — 15% off every order, loyalty points, and subscriber‑only promotions.

Subscriptions can be managed / cancelled directly by you in your account settings here. If you need any help with this, please contact us on hello@curlsmith.com at least 24 hours before renewal, and a member of our team will assist you.

Simply go to Account > Subscriptions > Delivery > Schedule, and click Skip to skip the product for the required number of days.

Please note that cancellations are not possible once an order has been placed and confirmed. We recommend that you refuse delivery of the package, and you reach out to our customer services via hello@curlsmith.com and request that the order is returned to sender. If the order is delivered, please let us know and we will advise further regarding a return.

Promotional offers are available for one-time purchases only and cannot be used in conjunction with subscription items.

Simply go to Account > Subscriptions > Address & Payment Details to update your details. Please click Save. If you need help with this, please contact us on hello@curlsmith.com at least 24 hours before renewal, and a member of our team will assist you.

You can earn rewards points in a variety of ways, including
shopping with us, writing product reviews, and taking part in activities like
the Curl Quiz. Your points can then be redeemed for money off future orders,
and the more you spend within a 12
month period, the higher tier you’ll
reach - allowing you to earn
points faster and unlock even more rewards.

Yes, sign up for an account here.

Once you’ve finished shopping and are ready to check out, simply make sure you’re logged into your account and any available rewards or coupons you qualify for can then be applied directly at checkout to receive money off your order.

100 points - £5

200 points - £10

300 points - £15

400 points - £20

500 points - £25

Points will expire after 12 months of inactivity. Inactivity refers to customers who have not earned or redeemed any points within the selected time frame. Customers who exceed 12 months without earning or redeeming points will lose their accrued point balance. Please note that we are unable to reinstate these.

Curlsmith rewards are based on how much you spend over a 12 month period, with three tiers that unlock more benefits as you move up. As a Curl Friend, you’ll earn 1 point per £1 spent with us and access some extra perks. Once you spend £200 within the year, you’ll move up to Curl Family, where you’ll earn 1.25 points per £1 and discover even more benefits. Once you have spent £500 within the year, you’ll reach Curl Connoisseur, where you’ll earn 1.5 points per £1, receive even more bonus points, and enjoy all the same perks with enhanced rewards.

Points earned within each tier are eligible for the tier multiplier. Points earned in previous tiers are subject to the point multiplier of that tier.

You can redeem your points in increments of £5, £10, £15, £20 and £25 off.

Once your refund has been processed, your tier eligibility will be automatically recalculated. If you no longer meet the spend requirement for your current tier, your status may be adjusted in line with our tier downgrade guidelines.

Unfortunately, Curlsmith rewards can't be used in conjunction with any other discounts or offers at this time.

Please note that you cannot claim a birthday reward until 30 days after you join the program.

To receive points, you must submit your review through the automated review request sent to your email. Points are awarded for one review per order; multiple reviews on the same purchase will only be rewarded once. If you include photos or videos, points will only be granted for genuine customer content that clearly shows the results of using the product. Content that doesn’t meet this criteria will not be eligible for rewards points.

Curls are typically grouped into 3 main categories - type 2 waves, type 3 curls, and type 4 coils. From there, each category is split into 3 subcategories, such as 2A, 2B, and 2C. Identifying your curl type can help you better understand the best products and routine for your curls. For an in depth explanation on identifying your curl type, please see this article from our Curl Academy. Just remember, your curl type is just a starting point - factors like thickness, density, and porosity matter just as much when it comes to choosing the right products.

The main difference between wavy, curly, and coily hair lies in the shape of each strand and how tightly it forms its pattern.

- Wavy hair has a gentle ‘S’ shape. It is usually finer, with less volume at the roots and a looser overall texture.
- Curly hair forms more defined ringlets, ranging from loose spirals to tight corkscrews. It tends to have more volume throughout, but is also more prone to frizz.
- Coily hair features very densely packed strands that often form a zig-zag or tight spring pattern. This hair type is typically coarser, and experiences the most shrinkage.

Generally we recommend starting off strong with 3 steps: cleansing, conditioning, and hydrating with a leave in. Stylers, treatments, refreshers and oils/serums are optional extra steps.

1. Shampoo to cleanse the hair (we usually
recommend double shampooing for best results).

2. Condition (this could be your usual conditioner
for 2–3 minutes, or a deep conditioning mask for up to 30 minutes).

3. Leave-in conditioner to hydrate your curls and
prep your hair for styling.

- optional -

4. Apply your chosen styler.

5. Apply an oil or serum to break the curl cast and restore softness.

- between wash days -

6. Refresh your curls with Shake & Shine or CurlFit.

We don’t believe in a one‑size‑fits‑all approach, because no two curls are the same. Our experts have created a clever Curl Quiz that assesses your unique hair needs and recommends a personalised routine to help you reach your hair goals. It gives you a complete wash‑day plan, covering every step we suggest beautiful curls.

You can also try our new Styler Quiz for personalised guidance on which styler suits you best.

Stylers such as gels and jellies work by creating a temporary cast around your curls, which is a firm outer shell that forms as the product dries. This cast is a good thing - it locks in moisture, protects your curls while they dry, and helps prevent frizz during the drying process. Once your hair is fully dry, you can gently scrunch out the cast to reveal soft, defined curls underneath.

If your hair feels heavy or limp, it’s often a sign that the products you’re using are a bit too rich for your hair type. Heavy creams, oils, or butters can sit on the strands rather than absorbing, which leads to that weighed‑down feeling.
Another common cause is product build-up. Minerals from hard water, residue from shampoos and conditioners, stylers like gels and creams, hairsprays, and even environmental pollutants can all accumulate on the hair. This creates a coating that makes curls look dull, feel coated, and respond less effectively to stylers, cleansers, and moisturisers.
To reset your hair, clarifying is key. A clarifying treatment removes excess buildup, oils, grease, and pollutants, helping your curls feel lighter and more responsive again. For this, we’d recommend the Curl Reset Detox Shampoo - a gentle clarifying treatment designed to deeply cleanse the hair and scalp without stripping or drying out your curls.

There's no rules when it comes to your wash day frequency; wash your hair as often as you feel like you need to! Once a week, every few days, or even every day - you know what feels best for your hair. Check out our blog post for more info on hair washing.

Curls naturally tend to frizz because of their curved structure. Unlike straight strands that lie flat and uniform, waves, curls, and coils twist and bend, which makes it harder for them to align smoothly.

Factors like a moisture imbalance, where dehydrated curls pull water from the air, and raised cuticles from rough handling, heat, or damage can make frizz even more noticeable.

The biggest cause of frizz, however, is often the drying method. Using a regular towel, diffusing without enough product, or touching your curls before they’ve fully set can disturb the curl pattern and create frizz. To minimise this, try using a styler that forms a stronger cast, switch to a t‑shirt or microfiber towel, and avoid touching your hair until it’s completely dry so the curls can form and set undisturbed.

For a more in depth explanation on frizz, please see our blog post on the 5 Causes of Frizzy Curls & How to Prevent It.

Refreshing your curls between wash days is all about bringing your curls back to life, by reactivating the products already in your hair and adding back a little moisture where it’s needed. Most curls respond well to a light mist of water or a curl‑refresh spray, like Shake & Shine, which helps revive definition and soften any areas that have become dry or stretched out. You can gently scrunch to encourage your pattern to bounce back, or smooth over individual sections that need extra attention.

If your curls have lost more shape, you can target specific pieces with a small amount of leave‑in or styler, focusing on the mid‑lengths and ends. Allow your hair to air‑dry or diffuse on low without touching it so the refreshed curls can set in place.

For refreshing the scalp, our new CurlFit spray is going to be your go-to - helping keep your roots feeling clean, balanced, and comfortable between wash days.